FAQ

How can I purchase from you?

We are a to-the-trade only art house, and as such you are only eligible to purchase from us if you are in the home design/decor industry. This includes interior designers, brick & mortar stores, online stores, purchasing houses, architectural firms, hospitality and real estate developers. We do not sell retail; however, we have an amazing list of stockists that carry our pieces that you can order from. 

What is the lead time?

The standard lead time for framed pieces is 6-8 weeks, unframed pieces are 2-3 weeks and pieces that have textile or are objet are 8-10 weeks. Every piece is made to order. 

Can I customize a piece?

You can absolutely customize our pieces! Whether you would like a different size, frame, or perhaps a custom color, we are happy to take all requests and comply if and when we can. Customization options are not available on the site, if you have any questions or requests, please send them to orders@zoebioscreative.com.

How are the pieces shipped? Do you ship outside the United States?

DOMESTIC

Unframed pieces and smaller framed pieces are shipped in a tube and sent via FedEx Ground. Larger pieces, 50" and above require freighting and will be sent via FedEx Freight.

INTERNATIONAL

Currently, we are only able to send freighted pieces to Canada. We will only send unframed tubes to all other countries; however, we do business all over the world, and would recommend a freight forwarder if you wish to buy framed pieces from these countries. International shipping is not permitted on the site. If you would like to submit an order please send it to orders@zoebioscreative.com.

Do you have a cancellation policy?

Our general cancellation policy is no cancellations, as we do not house stock and every piece is made to order. However, we understand that sometimes this is beyond control, so we offer a 72 hour grace period from when the order is placed, to cancel and receive a full refund; Otherwise, all cancellations will be reviewed upon request and may be subject to a restocking fee.

Can I expedite my shipping?

Most Ground shipments can be expedited; however, Freight orders cannot. We currently do not offer expediting options on the site, so if you wish to change the shipping time, please email orders@zoebioscreative.com

Where can I check my order status? / Where can I ask other questions?

If you would like to check your order status, make changes to shipping, adjust the pieces, or anything else that you would like to inquire, please don't hesitate to reach out! We are always available to help via phone (323.412.0382) or via email (orders@zoebioscreative.com).